Posted date [2012-Feb-03] (ID: 3842)

Essential Job Functions

 

Manages functional areas or department account leads on large accounts to ensure that business solution objectives are met. Identifies and manages the implementation of process improvements.

Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches.

Works with functional areas or departments to interpret and plan projects or workload forecasts. Provides advice and counsel regarding various results.

Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis.

Manages complex relationships between delivery and consumer groups to ensure good client relations. Resolves issues and determines and implements appropriate course of action.

Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.

Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.

Participates in developing new business proposals and introduces new technology to enhance business solutions.

 

 

Basic Qualifications

 

Master's degree or equivalent combination of education and experience

Master's degree in business administration, engineering, information systems or related field preferred

Twelve or more years of support services, project, or program experience

Nine or more years of supervisory or management experience included

Experience working with technology industry

Experience working with company products and operating systems

Experience working with proposals

 

 

Other Qualifications

 

Good project management skills

Good analytical and problem solving skills

Good interpersonal skills to interact with customers and team members

Good leadership and organizational skills

Good communication skills

Ability to work in a team environment

Willingness to travel (normal range of 5-10%)

Familiarity with the Life Insurance and/or Banking industry a plus